Overview
ILK Technology Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and the rights you have in relation to your personal data.
No account creation or payment processing
The Site does not provide user account creation or login functionality, and we do not process payments or collect payment card information. If you are directed to a third-party service (for example, for booking or payments) that service will be responsible for its own data handling and payment processes — please review their privacy and payment policies before providing any payment details.
Data we collect
We collect information that you provide when you contact us, sign up to our newsletter, request a quote or use our services. This may include:
- Identity information: name, job title, company
- Contact data: email address, phone number, postal address
- Communications: enquiries, messages and attachments you send
- Technical data: IP address, browser and device details, cookies
How we use your data
We use data to:
- Respond to enquiries, provide quotes and deliver services
- Send newsletters and service updates if you have opted in
- Improve our website, products and customer experience
- Comply with legal obligations and prevent fraud
Legal basis for processing
Depending on the processing activity, we rely on one or more lawful bases, including:
- Performance of a contract (e.g., to provide services you requested)
- Consent (e.g., for marketing communications)
- Legitimate interests (e.g., to operate and improve our business)
- Compliance with legal obligations
Sharing & third parties
We may share personal data with trusted third parties who provide services on our behalf (for example, EmailJS, analytics providers and cloud hosting). We require such parties to protect personal data in accordance with this policy. As noted above, we do not process payments or host account services on the Site.
Security & retention
We implement technical and organisational measures to protect personal data. We retain personal data only for as long as necessary for the purposes set out in this Policy or as required by law.
Your rights
You may have rights under applicable data protection laws, including:
- Access to your personal data
- Correction of inaccurate data
- Erasure (right to be forgotten) in certain circumstances
- Restriction or objection to processing
- Data portability
If you wish to exercise any of these rights contact us using the details below. We will respond in accordance with applicable law.
Contact & complaints
Data protection officer / enquiries
ILK Technology Ltd
Poplar View, East Lane Business Park
Wembley, HA9 7RD, United Kingdom
Email: info@ilktechnology.com
If you remain unhappy after contacting us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.
Last updated: 2026-04-23